Logistics
Shipping & Export
We ship from two warehouses — Nagoya, Japan and Brussels, Belgium — ensuring fast, fresh delivery wherever you are.
Export process
From harvest to your warehouse, we manage the full logistics chain. Tea is processed and vacuum-packed in Japan, quality-checked, then either shipped directly or transferred through our Belgian hub.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
Shipping zones
Europe (from Belgium)
2–5 business days
DHL / DPD. DAP terms standard.
Japan domestic
1–3 business days
Yamato / Sagawa. From Nagoya warehouse.
North America
5–10 business days
FedEx / UPS. CIF or DAP available.
Rest of World
7–14 business days
Air freight. Contact us for quote.
Customs & duties
Incoterms
We ship standard DAP (Delivered At Place) for most European orders. CIF (Cost, Insurance, Freight) available for large volume shipments. Incoterms agreed at order confirmation.
EU VAT handling
EU B2B orders handled VAT-exempt under reverse charge where applicable. We provide all documentation required for import clearance. Our Belgian entity is EU VAT registered.
Import duties
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua ut enim ad minim veniam.
Documentation
Questions about shipping to your region?
We'll confirm transit times, costs, and documentation requirements for your specific destination.